EACH Enterprise - Client Relationship Management Roundtable November 14-15 2016

Client Relationship Management Roundtable

November 2016 Semi Annual Meeting

Steering the Retirement Plans Business Post 2016 U.S. DOL Fiduciary Rule

November 14/15, 2016
Covington, KY

Hosted by:　Fidelity Investments

*Registration requires an invitation code

You want to be in this business. Helping American Workers achieve successful retirement is a worthy cause and the task is never ending. Among all benefits lines, retirement plans are unique in that they reward employee loyalty and career longevity. You steer the ship. Managing relationships with plan fiduciaries to keep them on task is a critical success factor for any recordkeeping service provider and for the industry at large.

Regulators with an agenda impede our ability to achieve stated objectives. The Department of Labor fiduciary rule is going to leave plans orphaned and entire books of business closed. Client Relationship Manager service will make the better providers stand out and help develop business acquired organically and thru mergers and acquisitions.

You must stay abreast of the latest developments and have meaningful discussions with your peers to stay relevant. Some argue there is too much capacity in the industry; we contend there is room for a broad diversity of service models designed to meet unique needs of plan sponsors in niche markets.

You need to attend the semi-annual meeting of the Client Relationship Management Roundtable. This will be the 18th meeting of the Roundtable and attendance is still growing. All major retirement plan recordkeepers regularly attend, absences are noticed. There is abundant opportunity to add value through differentiation.

Meeting Objective

Forum for Chief Client Relationship Management Officers of retirement plan firms to discuss emerging industry trends, major challenges and opportunities, current and upcoming governmental regulations and other topics of interest to attendees. Informal discussions are organized around topics suggested in the registration process.　There are no minutes of this meeting.

Audience

Attendance is by invitation only.　 The invitation is extended to heads of client relationship management of retirement plan service providers operating in the following markets:

Corporate, government, Taft-Hartley and not-for-profit markets
Large and jumbo plans
Micro, small and mid-sized plans
Across distribution channels (consultant, adviser, brokerage, TPA, bank, direct, agent and others)

Date and Time

November 14, 2016

6:00 p.m.—Boarding the BB Riverboat

7:00 p.m.—Sailing - Pre-event Dinner

November 15, 2016

8:30 a.m. to 3:30 p.m. – Sessions

Breakfast starting at 8:00 a.m.

Venue

Fidelity Investments
Auditorium A
100 Magellan Way
Covington, KY 41015

Dress Code

Business Casual

Hot Topics

Steering the Retirement Plans Business Post U.S. Department of Labor Fiduciary Rule

Educating plan sponsors about the new regulation
Navigating the $50 million definition
Developing orphaned clients
Manage closed books
Staying clear of class action litigation
Expanding client adoption of in-plan income distribution solutions
Expanding client adoption of advice solutions

Business Environment and Strategic Issues

Political environment, regulatory direction, and judicial developments
Pace and business benefit of automation / innovation
Communications and CRM Technology
Recprdkeeping system upgrades (Payroll 360, financial wellness integration, benefits exchanges)
Evolution of the competitive environment
Changing advice and distribution landscape
Changing buying, due diligence, and renewal pattern

Third Party Alliance, Internal, or Both?

Investment management and asset allocation model management
Participant investment advice / managed accounts
Participant education / counseling
Expanded financial wellness services
Defined Benefit plan services
Payroll services
Benefits enrollment / benefits exchanges
Plan administration services
Distribution, and even
Recordkeeping system development and maintenance

Organization and Team Management

Organization effectiveness
Driving efficiency
Relationship to other profit centers and support teams
Organization - alignment across teams
Service Models and Distribution
Organization, Segmentation of service models, and assignment
Location - services best handled locally and services best handled remotely
Centralization - economies of scale and
Talent management, staffing, and development

Pre-event Networking Dinner

BB Riverboat dinner and sightseeing tour.

6:00 p.m. Boarding
7:30 p.m. Sailing

"Early in Cincinnati’s history, most visitors arrived by riverboat, so it is fitting to recommend that modern-day visitors get out and see the Queen City from the Ohio River while enjoying dinner. BB Riverboats offers sightseeing cruises that allow you to relax and enjoy the scenery while the captain points out landmarks and shares some of the history of the city.” USA Today 10BEST

BB Riverboats
101 Riverboat Row
Newport, KY 41071
859-261-8500
www.bbriverboats.com

Hotel / Transportation

A block of rooms has been reserved at the Marriott Cincinnati Rivercenter in Covington, Kentucky. The cost is $170.00 per night not including taxes and incidentals (payment due at checkout time.)

For reservations please click HERE or call the hotel directly by October 19, 2016 and reference that you are part of the Client Relationship Management Roundtable room block (Reference #: M-5X4Y4FW) in order to get the special rate.

Marriott Cincinnati Rivercenter
10 W. Rivercenter Blvd.
Covington, KY 41011
(859) 261-2900 or (800) 228-9290

Transportation provided between hotel, BB Riverboat dinner and sightseeing tour pre-event, and meeting site.

Register

Registration requires an invitation code. Payments by credit card, debit card, check or bank transfer

Registration deadlines and Cost Per Attendee

Registration deadline:	Roundtable
On or before August 31, 2016	$950.00
After August 31, 2016	$1,175.00

Cancellation policy:

EACH Enterprise, LLC will refund your entire meeting fee if you cancel on or before August 31, 2016. For cancellations between September 1, 2016 and October 31, 2016, EACH Enterprise, LLC will refund your registration fee minus an administration fee of $175. No refunds for cancellations after October 31, 2016. In the unlikely event that the number of registered attendees falls short of expectations, EACH Enterprise, LLC will refund the entire registration fee.