Conversion / Implementation Team Leader Roundtable

2018 Annual Meeting

Best Practices in Provider Transitions: Engaging Plan Advisors and Plan Sponsors

June 13/14/15, 2018
Portland, OR

Hosted by: The Standard



Forum for Conversion / Transition / Implementation team leaders of retirement plan firms to exchange ideas and practices, with the ultimate goal of enhancing the effectiveness of business processes and team management. This meeting will include peer discussions, breakout sessions, and research presentations. Questions discussed are those suggested by attendees in the registration process. There are no minutes of this meeting.

A Provider Transition Specialist Training and Certification Program directed to plan advisory teams and Third Party Administrators (TPA) will precede this event. The Program will give plan advisors, TPAs, and their staff working on defined contribution plan transitions an opportunity to mingle with conversion / implementation teams of service providers, complete due diligence of these teams, discuss best practices collegially with peers and service providers, and outline a model process for successful provider transitions.


Attendance is by invitation only. The invitation is extended to New Business Conversion / Transition / Implementation team leads at retirement plan service providers (data analysis, and conversion consultants). Invitation is extended to firms operating in the following markets:

  • Defined contribution plan (401(k), 403(b), 457, 1165(e) and Group RRSPs)
  • Defined benefit and hybrid plans
  • Corporate, government, Taft-Hartley and not-for-profit markets
  • Across distribution channels (consultant, adviser, brokerage, TPA, bank, direct, agent and others)
  • Large and Jumbo plans
  • Micro, small and mid-sized plans


June 13, 2018

4:00 p.m. — Depart The Duniway Portland, A Hilton Hotel
                      Eat Adventures Food Tour

8:00 p.m. — Return at The Duniway Portland A Hilton Hotel

June 14, 2018

8:00 a.m. Continental Breakfast

8:30 a.m. to 5:00 p.m. – Sessions

6:00 p.m. Dinner at Southpark Seafood

June 15, 2018

8:00 a.m. Continental Breakfast

8:30 a.m. to 12:05 p.m. – Sessions

12:05 p.m. Lunch boxes and adjourn

12:30 p.m. Shuttle to the airport


The Standard Insurance Center
900 SW 5th Avenue
Portland, Oregon, 97204

Dress Code

Casual for the pre-event, Business Casual for meetings and event dinner


Wednesday June 13, 2018

4:00 p.m.    Depart The Duniway Portand - A Hilton Hotel

4:00 p.m.   Eat Adventures Food Tour

8:00 p.m.   Drop off at The Duniway Portland - A Hilton Hotel

Thursday June 14, 2018

8:00 a.m      Continental breakfast buffet

8:30 a.m.     Welcome and Introductions
                      Scott Hibbs - President and Chief Investment Officer - The Standard

8:45 a.m.    Cybersecurity in Data Transmission - Presentation and Discussion

Speaker: Dorothy Hill – Pallas Global Advisors
Location: Atrium Room

9:45 a.m.    Break

10:00 a.m.   Breakout Sessions - Moderated Advisor, Consultant, and TPA Panels - Perspectives on Plan Transitions

Small-Micro Plans Market (Under $30 million)
Moderator:  Shawn Gunst - The Newport Group
Panelists:    Nathan Fisher - Fisher Investments 401(k) Solutions Group
                     Katrina Bell - Deschutes Consulting
Location:      Atrium Room

Mid-sized and Large Plans Market ($30 million - $300 million) (Video conference)
Moderator:  Jen Wiese - OneAmerica
Panelists:     Jim O'Shaughnessy - Sheridan Road
                     Scott Andricks - Lockton
                     Craig Demaree - Semler Financial Group
  Location:    Mega Room A/B

Jumbo Plans Market ($300 million plus)
Moderator:  Steve Nolan - TIAA
Panelists:   National consultants to be announced
Location:     Mega Room C

11:00 a.m.    Transition

11:05 a.m.     Breakout Sessions - Strategic Issues and Hot Topics

Payroll Data Enhancement Promotion Initiative
Presentation / Discussion
Presenter: Eric Henon / Brian Neligan
Location:  Atrium Room

Timeline from data received to live date
Moderated Panel
Moderator: Stacey Quinn
Panelists:    Matthew Berg - Ascensus
                     Tara Eichhorn - Prudential Financial
                       Ashley Hofwolt - Empower-Retirement
Location: Mega Room A/B

Team structure and organization – centralized and home-based staff
Moderated Peer Discussion Roundtable
Moderator: Shawn Gunst - The Newport Group
Location: Mega Room C

12:05 p.m.    Lunch

1:05 p.m.   Plan Sponsor Views On Transitions

Qualitative Research Presentation - take-aways and best practices from interviews with plan sponsors who recently went through a successful transition
Presenter: Eric Henon 
Location: Atrium Room

2:10 p.m.    Transition

2:20 p.m.    Breakout Sessions - Moderated Panels on Strategic Issues and Hot Topics

Challenging data points (hardship amounts available, beneficiaries, Roth money type, etc.)
Moderator: Roger Dodds - Securian
Panelists:  Dan Phipps - VALIC
                   Beth Fuel - CUNA Mutual
                   Bridget Angell - The Standard
Location: Atrium Room

Approaches to encourage plan sponsors to adopt of best practices in transition
Moderator: Eric Henon
Panelists: Todd Peeples - T. Rowe Price
                  Jared Moore - Prudential Retirement
Location: Mega Room A/B

Team management: Volume, staffing, and capacity - Recruiting, motivation, compensation, and retention
Moderator: Stacey Quinn
                    Matthew Marty - Charles Schwab
                    Scott Stewart - Nationwide
Location: Mega Room C

3:25 p.m.  Break

3:45 p.m.   Breakout Sessions - Moderated Roundtable Discussions

Tools, systems, and applications to ease data management
Moderator: Stacey Quinn
Location: Mega Room A/B

Timeline from RFP to receipt of data
Moderator: Eric Henon
Location: Mega Room C

5:00 p.m.   Adjourn for the day

6:00 p.m.   Dinner at Southpark Seafood

Friday June 15, 2018

8:00 a.m      Continental breakfast buffet

8:30 a.m.     Breakout Sessions - Moderated Roundtable Discussions

Auto-enrollment, auto-escalate, custom asset allocations, custom QDIAs
Moderator: Sheri Fitts
Location: Atrium Room

Aggregation in transitions (financial wellness data, managed accounts data, advisor access, etc.
Moderator: Eric Henon
Location: Mega Room A/B

Deconversion client experience:  Brainstorming session
Moderator: Kathy Busa or Dan Phipps - VALIC
Location: Mega Room C

9:45 a.m. Refreshment Break

10:00 a.m.   General Session - Robotics, Artificial Intelligence

Moderator: Steve Stillman - Empower-Retirement
Panelists:   Russell Fernandez - Senior Manager - Deloitte Consulting
                   Michael Goodman - Senior Director | Data and Analytics - NTT Data RoboticsOthers
Location: Atrium Room

11:00 a.m.        Transition

11:05 a.m.   General Session Discussion: Next Steps - Action Plan

Moderator: Eric Henon
Location: Atrium Room 

12:05 p.m.    Lunch boxes

12:30 p.m.    Adjourn and shuttle to the airport


4:00 p.m. - Depart The Duniway Portland - A Hilton Hotel
                   Eat Adventures Food Tour

8:00 p.m.   Return at The Duniway Portland - A Hilton Hotel


The recommended hotel is the Duniway Portland - A Hilton Hotel.   For reservations please call 1-800-HILTONS or 1-503-553-7000.

The Duniway Portland - A Hilton Hotel
545 SW Taylor 
Portland, OR  97204

Transportation provided at pre-event and directly to the airport at the conclusion of the meeting.


Registration requires an invitation code.  Payments by credit card, debit card, check or bank transfer.

Registration Deadlines and Cost Per Attendee    

Registration deadline: Roundtable
On or before January 15, 2018 $1400
Between January 15, 2018 and February 28, 2018 $1600
February 28, 2018 and after $1850

Additional cost of $195.00 for the pre-event.

Cancellation Policy

EACH Enterprise, LLC will refund your entire meeting fee if you cancel on or before February 28, 2018.  For cancellations between  March 1, 2018 and May 31, 2018, EACH Enterprise, LLC will refund your registration fee minus an administration fee of $175.  No refunds for cancellations after May 31, 2018.  In the unlikely event that the number of registered attendees falls short of expectations, EACH Enterprise, LLC will refund the entire registration fee. 





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