Conversion / Implementation Team Leader Roundtable
2021 Annual Meeting - Virtual
SOLVING FOR THE UNKNOWN
SETTING THE STAGE FOR PLAN SUCCESS
September 20 & 21, 2021
MEETING OBJECTIVE - AUDIENCE - AGENDA
MEETING OBJECTIVE
Forum for Conversion / Transition / Implementation team leaders of retirement plan firms to exchange ideas and practices, with the goal of enhancing the effectiveness of business processes and team management. This meeting will include peer discussions, breakout sessions, and research presentations. Questions discussed are those suggested by attendees in the registration process. There are no minutes of this meeting.
AUDIENCE
Attendance is by invitation only. The invitation is extended to New Business Conversion / Transition / Implementation team leads at retirement plan service providers (data analysis, and conversion consultants). Invitation is extended to firms operating in the following markets:
- Defined contribution plan (401(k), 403(b), 457, 1165(e) and Group RRSPs)
- Non-qualified deferred compensation arrangements
- Defined benefit and hybrid plans
- Corporate, government, Taft-Hartley and not-for-profit markets
- Across distribution channels (payroll, consultant, adviser, brokerage, TPA, bank, direct, agent and others)
- Large and Jumbo plans
- Micro, small and mid-sized plans
AGENDA
All times below are in Central Time
Monday, September 20, 2021
| 8:30 a.m. | Opening and welcome | ||||||||||||||||||
| 8:45 a.m. | WHEN THE MOVIE HAS AN ALTERNATE ENDING | ||||||||||||||||||
| General Session | |||||||||||||||||||
| Discussion of strategies to adapt to change on the fly. | |||||||||||||||||||
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| 9:45 a.m. | Break | ||||||||||||||||||
| 10:00 a.m. | Moderated Advisor, Consultant, and TPA Panels – Perspectives on Plan Transitions | ||||||||||||||||||
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| 11:00 a.m. | Transition | ||||||||||||||||||
| 11:05 a.m. | Breakout Sessions – Strategic Issues and Hot Topics | ||||||||||||||||||
| Breakout Session #1 - End-to-end Process Management |
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| A presentation of cloud-based tools, apps, and solutions to execute a service provider transitions with a frictionless exchange of agreements, requests, information, data, communications, and completion notifications. | |||||||||||||||||||
| Mahesh Natarajan - Head of Strategy - Insurance Group - Cognizant | |||||||||||||||||||
| Breakout Session #2 - Conversion Service Models in the mid-market | |||||||||||||||||||
| Panelists discuss communication with plan sponsor, advisors, ERISA attorneys and other stakeholders in the transition process Moderator: Jami Myers - Lincoln Financial Group |
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| Breakout Session #3 - An End To The Struggle | |||||||||||||||||||
| Peer discussion of proposed solutions to difficult issues in service provider transitions: auto-features, loans, hardship withdrawals, and CRDs, Roth Money Types, Custom Portfolios, and Managed Accounts. Moderator: Kathryn Jonas – CUNA Mutual |
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| 12:05 p.m. | Lunch Break |
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| 1:05 p.m. | THE GOALKEEPER’S FEAR OF THE PENALTY General Session – Research Findings and Recommendations |
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| Insights and lessons learned from six plan sponsors anticipating a change of service provider on short order | |||||||||||||||||||
| 2:15 p.m. | Transition | ||||||||||||||||||
| 2:20 p.m. | MAINTAINING TEAM ENGAGEMENT THROUGH THICK AND THIN General Session – Panels on Strategic Issues and Hot Topics |
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| Moderator: Sherry Rowe - AIG Retirement | |||||||||||||||||||
| 3:25 p.m. | Break | ||||||||||||||||||
| 3:45 p.m. | Breakout Sessions – Committee Reports | ||||||||||||||||||
| Breakout Session #6 - Data reformatting tool demonstration and review |
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| Moderators: Nancy Pieper - OneAmerica, Jason Fylan - The Standard | |||||||||||||||||||
| Presenter: Avinash Kadapi - Biznuvo | |||||||||||||||||||
| Breakout Session #7 - Compliance notices and participant communication in service provider transitions | |||||||||||||||||||
| Moderator: Roger Dodds - Securian Financial Group | |||||||||||||||||||
| 5:00 p.m. | Adjourn for the day |
Tuesday, September 21, 2021
| 8:30 a.m. | Moderated Peer Discussion Roundtables – Hot Topics |
| Breakout Session #8 - Capacity and Staffing Models | |
| Best practices in resource utilization tracking Moderator: Scott Winschuh (Prudential) |
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| Breakout Session #9 - Requirements for sales submission to the conversion team (i.e. for wholesaler to be eligible for comp) | |
| Moderator: Scott Stewart - Nationwide | |
| Breakout Session #10 - Data reformatting tool demonstration and review: Congruent Mapper |
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| Moderators: Nancy Pieper, Jason Fylan | |
| Presenters: Michael Kiernan | Congruent | |
| 9:45 a.m. | Break |
| 10:00 a.m. | ARE THEY READY FOR PRIME TIME? |
| General Session | |
| Digital client experience practitioners discuss how to prepare users for an unfamiliar platform with features they’ve always wanted and others they may not even like Moderator: Eric Henon Panelists: Kevin Hughes | Envestnet MoneyGuide Other Panelist to be announced |
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| 11:00 a.m. | FIRST STEPS ON MARS |
| Short closing general session discusses major take-aways from the meeting and action items for consideration by participating firms, and by the Roundtable as an organized group. | |
| 11:15 a.m. | Adjourn |
