Conversion / Implementation Team Leader Roundtable

2021 Annual Meeting - Virtual

SOLVING FOR THE UNKNOWN
SETTING THE STAGE FOR PLAN SUCCESS

September 20 & 21, 2021


Register On-line

*Registration requires an invitation code

Request Invitation Code

MEETING OBJECTIVE - AUDIENCE - AGENDA - REGISTER - COST

MEETING OBJECTIVE

Forum for Conversion / Transition / Implementation team leaders of retirement plan firms to exchange ideas and practices, with the goal of enhancing the effectiveness of business processes and team management. This meeting will include peer discussions, breakout sessions, and research presentations. Questions discussed are those suggested by attendees in the registration process. There are no minutes of this meeting.

AUDIENCE

Attendance is by invitation only. The invitation is extended to New Business Conversion / Transition / Implementation team leads at retirement plan service providers (data analysis, and conversion consultants). Invitation is extended to firms operating in the following markets:

  • Defined contribution plan (401(k), 403(b), 457, 1165(e) and Group RRSPs)
  • Non-qualified deferred compensation arrangements
  • Defined benefit and hybrid plans
  • Corporate, government, Taft-Hartley and not-for-profit markets
  • Across distribution channels (payroll, consultant, adviser, brokerage, TPA, bank, direct, agent and others)
  • Large and Jumbo plans
  • Micro, small and mid-sized plans

AGENDA

All times below are in Central Time

Monday, September 20, 2021

8:30 a.m. Opening and welcome
8:45 a.m. WHEN THE MOVIE HAS AN ALTERNATE ENDING
  General Session
  Discussion of strategies to adapt to change on the fly.
 
Presenter/Speaker: Alan Morales - Vice President Head of Transformative Change for Future of Work - Prudential Financial
9:45 a.m. Break
10:00 a.m. Moderated Advisor, Consultant, and TPA Panels – Perspectives on Plan Transitions
 
ACT 1. Implementation/Transition of MEPS, PEPS, GOPs, PEOs and other Pooled Arrangements
  Moderator: Elizabeth Martin – Empower Retirement
  Panelists: Paula Hendrickson - NFP
                  Robb Smith - PEP-RFP.com
ACT 2. National Accounts Service Models for Service Provider Transitions
  Moderator: Shelley Schumacher - OneAmerica
  Panelists: Mark Salamone - HUB | Alpha Pension
                 My Edmonds - Raymond James
                 Jim Doyle - J.P. Morgan
ACT 3. Consultants on Service Provider Transitions
  Moderator: Mark Weiss – The Vanguard Group
  Panelists: Wendy Carter - Segal
                    Cynthia Zaleta - Aon
11:00 a.m. Transition
11:05 a.m. Breakout Sessions – Strategic Issues and Hot Topics
  Breakout Session #1 - End-to-end Process Management
  A presentation of cloud-based tools, apps, and solutions to execute a service provider transitions with a frictionless exchange of agreements, requests, information, data, communications, and completion notifications.
  Mahesh Natarajan - Head of Strategy - Insurance Group - Cognizant
  Breakout Session #2 - Conversion Service Models in the mid-market
  Panelists discuss communication with plan sponsor, advisors, ERISA attorneys and other stakeholders in the transition process
Moderator: Jami Myers - Lincoln Financial Group
  Breakout Session #3 - An End To The Struggle
  Peer discussion of proposed solutions to difficult issues in service provider transitions: auto-features, loans, hardship withdrawals, and CRDs, Roth Money Types, Custom Portfolios, and Managed Accounts.
Moderator: Kathryn Jonas – CUNA Mutual
12:05 p.m. Lunch Break
1:05 p.m. THE GOALKEEPER’S FEAR OF THE PENALTY
General Session – Research Findings and Recommendations
  Insights and lessons learned from six plan sponsors anticipating a change of service provider on short order
2:15 p.m. Transition
2:20 p.m. MAINTAINING TEAM ENGAGEMENT THROUGH THICK AND THIN
General Session – Panels on Strategic Issues and Hot Topics
  Moderator: Sherry Rowe - AIG Retirement
3:25 p.m. Break
3:45 p.m. Breakout Sessions – Committee Reports
  Breakout Session #6 - Data reformatting tool demonstration and review
  Moderators: Nancy Pieper - OneAmerica, Jason Fylan - The Standard
  Presenter: Avinash Kadapi - Biznuvo
  Breakout Session #7 - Compliance notices and participant communication in service provider transitions
  Moderator: Roger Dodds - Securian Financial Group
5:00 p.m. Adjourn for the day

Tuesday, September 21, 2021

8:30 a.m. Moderated Peer Discussion Roundtables – Hot Topics
  Breakout Session #8 - Capacity and Staffing Models
  Best practices in resource utilization tracking
Moderator: Scott Winschuh (Prudential)
  Breakout Session #9 - Requirements for sales submission to the conversion team (i.e. for wholesaler to be eligible for comp)
  Moderator: Scott Stewart - Nationwide
  Breakout Session #10 - Data reformatting tool demonstration and review: Congruent Mapper
  Moderators: Nancy Pieper, Jason Fylan
  Presenters: Michael Kiernan | Congruent
9:45 a.m. Break
10:00 a.m. ARE THEY READY FOR PRIME TIME?
  General Session
  Digital client experience practitioners discuss how to prepare users for an unfamiliar platform with features they’ve always wanted and others they may not even like
Moderator: Eric Henon
Panelists: Kevin Hughes | Envestnet MoneyGuide
Other Panelist to be announced
11:00 a.m. FIRST STEPS ON MARS
  Short closing general session discusses major take-aways from the meeting and action items for consideration by participating firms, and by the Roundtable as an organized group.
11:15 a.m. Adjourn

 

REGISTER

Register On-line

*Registration requires an invitation code

Request Invitation Code

COST

CITLRT Members - first 2 registration fees waived
CITLRT Members 3rd registration $1800
Non-Member registration $2000
   

Cancellation policy:

No refunds

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