Retirement Plan Service Provider Internal Sales Desk Management Roundtable
2018 ANNUAL MEETING
Applying Market Intelligence To Uncover Business Opportunities And Win Cases In-Motion More Efficiently
October 2 - 3, 2018
Hosted by: Legg Mason
*Registration requires an invitation code
Copyright: oneo2 / 123RF Stock Photo
Sales and consultant relationship organizations are structured quite differently across the retirement plans industry. At some firms, the Internal Sales Desk (ISD) is primarily a sales support group, but a growing number of firms look at the team more strategically, looking for ISD staff to add value with territory analysis, opportunity screening, or advisor team relationship development. The Internal Sales Desk is also a place to develop bench strength, and many ISD staff are in hybrid positions, straddling internal wholesaler and external wholesaler functions. Changes in distribution driven by economic and regulatory necessity – advisor practice consolidation – mergers and acquisition – migration to RIA or Consultant models fuel the drive to a more strategic view of Internal Sales Desks.
EACH Enterprise is once again bringing together senior leaders to discuss sales desk efficiency and creativity. We will be continuing our conversations around team structure, technology, process and retention. We will look back at some of the disruptors and innovation that took place over the past year and cover new ground around consolidation and implementation.
In addition to the formal sessions we have scheduled, you will have time to catch up with your industry peers to connect and network. After the meeting, attendees will receive a one-page summary of insightful observations - ideas and practices for consideration.
Forum for internal sales desk managers of retirement plan service firms to address shared issues, major challenges and opportunities for enhancement, emerging industry trends and other topics of interest to attendees. Informal discussions are organized around topics suggested in the registration process.
Attendance is by invitation. The invitation is extended to heads of internal sales desks of retirement plan service providers operating in the following markets:
- Corporate, not-for-profit, MEP and government
- Across distribution channels (consultant, adviser, brokerage, TPA, bank, direct, agent and others)
- Large and jumbo plans
- Micro, small and mid-sized plans
Tuesday, October 2, 2018
7:00 p.m. - Pre-event Networking Dinner
B & O American Brasserie
2 North Charles Street
Baltimore, MD 21201
Wednesday, October 3, 2018
8:00 a.m. - Breakfast
8:30 a.m. to 3:30 p.m. – Sessions
100 International Drive, 4th Floor
Baltimore, MD 21202
Casual Dress for pre-event
Business Casual Dress Code for meetings
Attendees will contribute to an ongoing dialogue about business processes, efficiency, performance, what is working, what has been tried – successfully or not to enhance the internal sales desk.
Two 90-minute timeslots for breakout discussion sessions moderated by EACH Enterprise Vice Presidents:
- By hot topic (automation / technology AND, managing expectations /delivering on company goals)
- By size band on team structure, tasks and process (Under $50 million / $50 million to $250 million / Over $250 million)
Attendees will each receive a summary, one-page summary of insightful observations based on the ideas and best practices shared at the meeting. None of the content will be attributable to any one individual or organization.
If you wish to pursue the analysis further, you may request a confidential written opinion (3-page) -recommendations for your own firm, based on your organizational structure, target markets, and distribution context. Recommendations from a respected third-party can enhance the effectiveness of your team as you seek to implement a strategy that might be a departure from historical roots into new target markets or channels. Recommendations are based on Roundtable discussions, your input, supplemental data collection, and suggested edits. The incremental cost for this confidential opinion is $3,700.
Wednesday, October 3, 2018
8:00 a.m. Continental breakfast buffet
8:30 a.m. Welcome, Introductions, hot topics of the day – Legg Mason
9:15 a.m. Moderated breakout sessions – Hot Topics
- To what extent is automation (artificial intelligence, robotics and more mundane technology) improving efficiency?
- Managing expectations and delivering on goals
10:45 a.m. Break
11:00 a.m. Group discussion – biggest challenges Internal Sales Desks are facing today
12:00 p.m. Buffet Lunch
12:30 p.m. Moderated breakout sessions by size band- team structure and the division of tasks among staff members
- Under $50 million
- $50 million-$250 million
- $250 million and over
2:00 p.m. Break
2:15 p.m. Five best practices that work and five worst practices to stay away from
3:15 p.m. Wrap Up and Next Steps
3:30 p.m. Meeting adjourns
The recommended hotel is the Hyatt Regency Baltimore Inner Harbor. For reservations please call the hotel directly at 1-410-528-1234.
Hyatt Regency Baltimore Inner Harbor
300 Light Street
Baltimore, MD 21202
Registration requires an invitation code.
Payments by credit card, debit card, check or bank transfer
|On or before April 30, 2018||$1250|
|After April, 2018||$1475|
EACH Enterprise, LLC will refund your entire meeting fee if you cancel on or before June 30, 2018. For cancellations between July 1, 2018 and August 6, 2018, EACH Enterprise, LLC will refund your registration fee minus an administration fee of $300. No refunds for cancellations after August 6, 2018. In the unlikely event that the number of registered attendees falls short of expectations, EACH Enterprise, LLC will refund the entire registration fee.